🔒 Privacy Policy
Last Updated: January 26, 2026
This Privacy Policy describes how Igloo Products Corp. (“Igloo,” “we,” “our,” “us”) collects, uses, and discloses personal information about individuals who access or use our websites, mobile applications, and connected devices. This Policy also applies to Igloo’s offline data collection, to services that link to this Privacy Policy, and in connection with our recruitment and pre-employment activities (collectively, the “Services”). For the purposes of this Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, mobile application user, or another individual whose information we have collected pursuant to this Policy.
For the purposes of this Privacy Policy, Igloo is the controller (i.e., responsible party) of your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and (under certain conditions) disclose your personal information and your options regarding your personal information. By engaging with the Services you accept the practices described in this Policy.
1. Types of Information We Collect
“Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following describes the types of information that we collect, and have collected in the preceding 12 months, and how we use that information:
| Context | Types of Data | Primary Purpose |
|—|—|—|
| Account Registration | Name, contact information, login credentials, and information related to actions performed while logged in. | Normal business administration, easy checkout, saving preferences and transaction history. |
| Commercial Information | Name, billing address, shipping address, email address, phone number, date of birth, and payment information when purchasing products; commercial information regarding products purchased, returned, exchanged, or considered. | Fulfilling our contract with you; providing receipts, order updates, and notifications. |
| Cookies and First-Party Tracking | Cookies, web beacons, pixels, internet tags, and similar tracking technologies monitoring how you interact with our websites. | Operating our services efficiently, account functionality, understanding interactions, maintaining security, and detecting/preventing fraud. |
| Cookies and Third-Party Tracking | Information about your internet activity for advertising tailored to your interests. | Targeted advertising and website analytics. You can manage preferences via our Cookie Preference Manager. |
| Email Interconnectivity | Data related to when you open or interact with our messages. | Understanding how you interact with our communications. |
| Job Applicant Information | Personal identifiers, location, prior employment history, references, and/or curriculum vitae. | Considering applicants for employment and improving recruitment processes. |
| Applicant Sensitive Information | Sensitive data such as social security number, driver’s license number, racial or ethnic origin, health and medical information, and/or criminal history, where permitted by law. | Diversity hiring goals, equal opportunity monitoring, and legal obligations. |
| Supplier Relationship Management | Contact and business information (name, email, professional contact details). | Administering supplier relationships and performing contracts. |
| Feedback/Support | Name, email, and any other content you send to us. | Receiving and acting upon your feedback or issues. |
| Mailing List | Email or postal address. | Sharing information about products or services with individuals who consent. |
| Online Product Registration | Name, shipping and billing addresses, date of purchase, phone number, and email address. | Contacting you about your product and marketing products to you. |
| Surveys | Information you provide through the survey. | Understanding your opinions. |
| Gift Information | Your name, contact, payment information, and gift recipients’ name, email, and/or shipping address. | Fulfilling our contract with you. |
| Shows & Exhibitions | Name, email, and employer when you sign up for or attend an event. | Engaging with prospective clients and business partners. |
| Social Media | Your name, handle, or other personal information you choose to share. | Understanding usage of our social media accounts and generating content. |
| Web Logs | Browser type, operating system, IP address, domain name, click-activity, referring website, and date/time stamps. | Monitoring our networks and website visitors. |
| Product Reviews | Name, email, nickname, and location (email kept private; location may be visible). | Voluntary participation based on your consent. |
| Mobile & Connected Devices | Login credentials, name, contact info, device information, and geolocation data. | Understanding how users interact with our services from mobile and connected devices. |
| Partner Promotion | Information provided as part of a co-branded promotion. | Fulfilling our promotions. |
| Sweepstakes or Contests | Contact information. | Operating sweepstakes and contests and complying with applicable laws. |
2. Use and Processing of Information
In addition to the purposes described above, we use information to:
Identify you when you visit our websites;
Administer, maintain, evaluate, and improve our websites and services, and develop new products and services;
Streamline the checkout process;
Conduct analytics;
Respond to inquiries related to support, employment opportunities, or other requests;
Send marketing and promotional materials relating to our products, services, sales, or promotions;
Manage our business operations and perform our obligations under agreements;
Comply with applicable laws and legal obligations, and protect our legal interests and rights;
Detect, investigate, prevent, or take action regarding malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions and security incidents.
3. Sources of Information
We collect your personal information in the following ways, pursuant to applicable law:
Directly from you, when you engage with our websites, shop with us, register for an account, contact us, respond to a survey, or sign up to receive emails, text messages, and/or postal mailings.
Through cookies and other automatic data collection technologies, when you visit our websites, open or click on emails, or interact with our advertisements (cookies, web beacons, clear GIFs, pixels, internet tags, web server logs, and other tools).
Through in-store and other offline technologies, including recorded customer service calls and CCTV in our company store for safety, security, fraud, loss prevention, and operational purposes.
From our third-party partners that we have partnered with to provide you products and services.
Other sources, including data analytics providers or publicly available sources.
4. Disclosure of Information
Igloo may disclose, and may have disclosed in the preceding 12 months, all categories of Personal Information described above to the following parties:
Affiliates and Acquisitions. Our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control), and to a company that acquires our company, business, or assets.
Other Disclosures with Your Consent. Unaffiliated third parties not described elsewhere in this policy, if you ask us to do so.
Third-Party Marketing Partners. With your consent, we may disclose your personal information to third-party marketing partners (such as the National Football League) to enable them to send you marketing communications. You may opt in through our website and withdraw consent at any time via the unsubscribe instructions.
Other Disclosures without Your Consent. In response to subpoenas, warrants, court orders, or in connection with any legal process, or to comply with relevant laws; to protect our rights, privacy, safety, or property, or those of our users or the public; and to detect, prevent, or otherwise address fraud, security, or technical issues.
Service Providers. We share information with service providers who perform services on our behalf, including payment processors, shipping carriers, and analytics providers.
5. Cookies & Similar Tracking Technologies
We use cookies, web beacons, pixels, internet tags, and other similar tracking technologies to monitor how you interact with our websites, including which links you click on and identifying information about your device or browser. We and third parties we work with automatically collect certain information using these technologies. You can manage your preferences via our Cookie Preference Manager, and you can adjust your browser settings to refuse cookies.
6. Your Rights & Choices
Depending on where you reside, you may have the right to:
Access the personal information we hold about you;
Correct inaccurate personal information;
Delete your personal information;
Opt out of marketing communications at any time (via the unsubscribe instructions in our emails);
Opt out of the sale or sharing of your personal information, where applicable;
Lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the information in the Contact Information section below. We will respond in accordance with applicable law.
7. How We Protect Personal Information
We use reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the Internet or method of electronic storage is 100% secure; while we strive to protect your personal information, we cannot guarantee its absolute security.
8. How Long We Retain Personal Information
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements, unless a longer retention period is required or permitted by law.
9. Other Important Information
Children’s Privacy: Our Services are not directed to children, and we do not knowingly collect personal information from children without appropriate parental consent where required by law.
Third-Party Links: Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
California Privacy Rights: California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale/sharing of personal information, and the right to non-discrimination for exercising these rights.
Changes to This Policy: We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date above.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Igloo Products Corp.
777 Igloo Road
Katy, TX 77494, United States
Email: [email protected]
Phone: 1-800-273-7024
Hours: Monday–Friday, 6:00am–5:00pm (PST)
