🚚 Shipping Policy
Last updated: August 27, 2026
freight
Our shipping is free
Shipping area
We only ship to the United States and Canada. We do not offer shipping to PO Boxes or APO/FPO addresses.
Order processing
Order processing time is Monday to Friday from 9:00 am to 5:00 pm (Central Time). Order processing may take 1-2 days to ship (excluding peak sales periods).
Orders usually ship the same or next business day; please take weekends and holidays into account when considering shipping dates.
To protect consumers, all orders are subject to review. Sometimes this may cause a slight delay in order processing.
shipping holidays
United States: Delivery time is 2-4 working days
Canada: Delivery time is 3-6 working days
new year’s day
memorial day
independence day
labor day
thanksgiving
christmas
Estimated delivery time
Package transit times are estimates based on FedEx home delivery and reflect orders placed Monday through Friday. Delivery dates are estimates and not guaranteed. Shipping services and rates are subject to change without notice.
Order changes and cancellations
Edit Order: Once an order is placed, it cannot be edited.
Cancellation: We cannot guarantee that an order can be canceled once placed. If you request to cancel your order within one hour of purchase, please contact our customer service team at 1-800-273-7024.
Igloo Cancellations: Your order may be canceled due to stock availability. If your order is cancelled, you will be refunded to your original payment method and notified via email.
Address Changes: Once entered into an order, the shipping address cannot be changed. Igloo is not responsible for incorrect addresses. If your order has already been shipped, it is your responsibility to contact FedEx to reschedule shipment.
question
If you have any questions about shipping, please contact our customer service team at [email protected] or 1-800-273-7024 (Monday-Friday, 6:00am-5:00pm PST), or visit our Contact Us page.
